Frequently Asked Questions
Everything you need to know about Mountain Culture Beer Co. and getting our fresh brews delivered to your door.
How do you ensure the beer stays fresh during shipping?
We ship all our beers directly from our cold storage to ensure maximum freshness. Our packaging is designed to protect the cans from light and temperature fluctuations during transit.
Where do you deliver and how long does it take?
We deliver Australia-wide. Orders are typically processed within 24 hours. Delivery times vary by location, but most metro areas receive their beer within 2-5 business days.
Do I need to be home to receive my delivery?
Yes. As we are shipping alcohol, someone over the age of 18 must be present to sign for the delivery and provide valid photo identification. We cannot leave packages unattended.
What should I do if my order arrives damaged?
While we take great care in packing, accidents can happen. If your beer arrives damaged or leaking, please take a photo and contact our support team immediately at [email protected] for a replacement or refund.
Can I visit the brewery in person?
Absolutely! We have locations in Katoomba and Emu Plains. You can enjoy our full range of beers on tap and grab takeaway cans directly from the source.
Are your beers vegan-friendly?
The vast majority of our core range and limited releases are vegan-friendly. If a specific beer contains lactose or honey, it will be clearly listed in the ingredients and product description on our website.