Returns and Refund Policy
At Mountain Culture Beer Co, we take pride in the quality of our brews and want you to be completely satisfied with your order. If your beer arrives damaged or is not what you expected, please reach out to us within 14 days of delivery for a resolution.
Contact Our Team
Email our support team with your order number and a brief description of the issue to initiate a return or claim.
Provide Evidence
For items damaged during transit, please include clear photographs of the packaging and the affected product for our records.
Return Authorization
Once reviewed, we will provide you with a return authorization and instructions on whether the item needs to be sent back to our brewery.
Refund or Replacement
After processing, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing